What is your return policy?
At Estate Originals and Canadian Estate Jewellers, we respect your right to change your mind. If, for any reason, you are not satisfied, you can return your purchase within 10 days for an exchange or full refund. Send us your items securely packaged using a reliable shipping service with tracking. As soon as we receive your package, we will call or email you to acknowledge its safe arrival. All returns are subject to authentication by our jewellery expert. We will accept returns on sized rings, but are unable to refund any sizing charges. Any items altered from their original shipping state (other than sizing) will not be accepted for exchange or return.
What are your shipping options?
Orders placed with Estate Originals and Canadian Estate Jewellers are shipped via Canada Post or UPS/Purolator. All orders placed with the “Free Shipping” option will be shipped via Canada Post Standard. You may choose to upgrade your shipping option to Canada Post Xpress or UPS/Purolator. The shipping fees are calculated individually for each order. All shipments will require an adult signature upon delivery. We will not accept responsibility for lost or damaged shipments if you have instructed your package to be left without a signature, or if you have made arrangements for your package to be left with a neighbour, building superintendent or other party. Estate Originals and Canadian Estate Jewellers will not ship any order to a Post Office Box. Orders will only be shipped to the address associated with your credit card provided to Canadian Estate Jewellers.
Your order will be processed and shipped typically within 1-3 business days of your payment being cleared by Estate Originals and Canadian Estate Jewellers. Within Canada you can expect delivery within 1-3 business days of shipping.
Can I pick up my items?
You are welcome to make an appointment to visit our Richmond Hill store during our posted business hours to view and purchase any pre-selected in-stock merchandise or to place an order for pick-up or delivery. The jewellery is only available for viewing upon appointment and is not on display within the store. To make an appointment, please call 905-883-4500.
What are your payment options?
Most online orders can be immediately processed by credit card using VISA or MasterCard. Estate Originals and Canadian Estate Jewellers reserve the right, at our sole discretion, to require an alternate method of payment other than credit card for any order we deem to be necessary. Items purchased by credit card can be shipped only to the billing address of the credit card provided. If you wish to have your package delivered to a PO Box or alternate address, you must provide secure cleared payment by bank draft or wire transfer. If you would like to pay by wire transfer or other electronic fund transfer, bank draft or postal money order, please contact firstname.lastname@example.org.
FIRST ORDERS OVER $3000
Should your first order with Estate Originals be over $3000 we may, at our sole discretion, require that payment be made by a secure method such as bank draft or wire transfer in order to comply with our Anti-Fraud protocol. Your credit card will not be charged, but is required to reserve your online purchase. We will contact you immediately with instructions should an alternate method of payment be required. Subsequent purchases may be processed by credit card once an ongoing customer relationship has been established.
When will I receive my order?
Most items are shipped within 2 to 5 business days, Monday through Thursday. Delivery times will vary according to the selected shipping method. For security reasons, we do not ship on Fridays. If your order will be delayed, we will advise you by email.
How can I track my order?
Click the “My Account” icon at the top right hand side of our site to track your order.
How do I make changes to an order I've already placed?
If you would like to make a change to your order, contact us by phone at 905-883-4500 during business hours, or anytime at email@example.com with your order number and our Customer Service representatives will assist you with any changes.
Where are you located?
We welcome you to visit our retail showroom in Richmond Hill, Ontario (North Toronto). Our address is
10355 Yonge Street
Richmond Hill, Ontario
How do I contact Estate Originals if my question isn't answered here?
Please feel free to contact us by email at firstname.lastname@example.org. To speak with one of our associates, call 905-883-4500 during our showroom hours:
Monday-Wednesday 9:30am - 5:00pm
Thursday & Friday 9:30am - 6:00pm
Saturday 10:00am - 5:00pm
Buyer's Guide - Questions About Estate Jewellery
WHAT IS ESTATE JEWELLERY?
Estate jewellery is a term used to describe highly collectable, previously owned jewellery, although not necessarily vintage. It will often provide the consumer with unique and unusual jewellery, at far superior prices than similar merchandise in a retail environment.
WHAT IS VINTAGE JEWELLERY?
Vintage jewellery allows the discerning shopper to add items that are unique and exclusive to their own jewellery wardrobe. Vintage jewellery is defined as jewellery that is over 20 years old, while antique jewellery is over 100 years old. To be labelled as proper vintage jewellery, the piece must not be altered in any way from its original state. Vintage jewellery is highly sought after due to the fact that they are unique pieces, and never come in ‘limited editions’ or ‘limited stock’.
WHO PROVIDES THE APPRAISALS?
Our appraisals are performed by an independent third party jewellery appraisal service. GS Laboratories is an independent gemological laboratory specializing in profession diamond grading and jewellery appraisal services. Their Canadian operation, based in Toronto, has become the largest and most prominent diamond and jewellery grading laboratory in Canada. GS Laboratories employs highly qualified certified gemologists using state-of-the-art gemological equipment to ensure an accurate, professional appraisal. For more information, please visit their website at www.gemscan.com.
FOR MORE INFORMATION ABOUT ESTATE JEWELLERY, CLICK HERE TO VISIT OUR EDUCATION SECTION.